ADM 3322 Services Marketing

3 units
Administration
Telfer School of Management
Concepts and decisions involved with marketing of services. It concerns specific service industries (i.e. tourism, financial) and firms that primarily sell goods that include services (i.e. computers). Special attention is given to service quality in the profit and non-profit context.

Components:

Lecture

Requirements:

Prerequisite: ADM 2320 .

Previously Offered Terms:

Fall
Winter
Summer

French Equivalent:

Organized

449 responses

4.36

/ 5

strongly agree
55%
agree
35%
disagree
7%
strongly disagree
2%
25%
50%
75%
100%

Clear Expectations

253 responses

4.47

/ 5

strongly agree
61%
agree
29%
neither agree nor disagree
6%
disagree
2%
strongly disagree
1%
25%
50%
75%
100%

Learned a Lot

449 responses

4.18

/ 5

strongly agree
46%
agree
39%
disagree
11%
strongly disagree
2%
25%
50%
75%
100%

Recommend

196 responses

3.77

/ 5

strongly agree
28%
agree
49%
disagree
18%
strongly disagree
5%
25%
50%
75%
100%

Workload

196 responses

2.69

/ 5

very heavy
9%
heavier than average
16%
average
71%
lighter than average
4%
very light
0%
25%
50%
75%
100%

Fair Assessments

449 responses

4.42

/ 5

strongly agree
57%
agree
34%
disagree
6%
strongly disagree
2%
question not applicable
1%
25%
50%
75%
100%