ADM 3322 Services Marketing

3 units
Administration
Telfer School of Management
Concepts and decisions involved with marketing of services. It concerns specific service industries (i.e. tourism, financial) and firms that primarily sell goods that include services (i.e. computers). Special attention is given to service quality in the profit and non-profit context.

Components:

Lecture

Requirements:

Prerequisite: ADM 2320 .

Previously Offered Terms:

Fall
Winter
Summer

French Equivalent:

Organized

349 responses

4.32

/ 5

strongly agree
53%
agree
37%
disagree
7%
strongly disagree
2%
25%
50%
75%
100%

Clear Expectations

153 responses

4.47

/ 5

strongly agree
60%
agree
31%
neither agree nor disagree
6%
disagree
3%
strongly disagree
1%
25%
50%
75%
100%

Learned a Lot

349 responses

4.12

/ 5

strongly agree
42%
agree
42%
disagree
12%
strongly disagree
2%
25%
50%
75%
100%

Recommend

196 responses

3.77

/ 5

strongly agree
28%
agree
49%
disagree
18%
strongly disagree
5%
25%
50%
75%
100%

Workload

196 responses

2.69

/ 5

very heavy
9%
heavier than average
16%
average
71%
lighter than average
4%
very light
0%
25%
50%
75%
100%

Fair Assessments

349 responses

4.36

/ 5

strongly agree
55%
agree
36%
disagree
6%
strongly disagree
2%
question not applicable
1%
25%
50%
75%
100%