MBA 6265 Managing the Professional Services Firm – Introduction
1.5 crédit
Administration
l'Ecole de gestion Telfer
Defining the services business model. Understanding how the consulting process enables client relationship management. Models of service quality and client satisfaction. Ethics in consulting for responsible management. Approaches to developing trust and client loyalty. Managing client projects. Best practices in the professional services industry.
Volet:
Cours magistral
Terme proposées précédemment:
Hiver
Été
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