ADM 3722 Marketing des services

3 units
Administration
Telfer School of Management
Concepts et décisions propres au marketing des services d'industries notamment touristique ou financière. Seront aussi abordés les cas d'entreprises qui vendent des produits (p. ex. ordinateurs) à haute teneur de services, à l'instar de l'informatique. On insistera sur la qualité des services dans le contexte des entreprises à but lucratif et non lucratif.

Components:

Lecture

Requirements:

Préalable : ADM 2720 .

Previously Offered Terms:

Winter

English Equivalent:

Organized

98 responses

3.96

/ 5

strongly agree
37%
agree
45%
disagree
14%
strongly disagree
4%
25%
50%
75%
100%

Clear Expectations

49 responses

3.73

/ 5

strongly agree
35%
agree
27%
neither agree nor disagree
16%
disagree
22%
strongly disagree
0%
25%
50%
75%
100%

Learned a Lot

98 responses

3.89

/ 5

strongly agree
31%
agree
50%
disagree
16%
strongly disagree
3%
25%
50%
75%
100%

Recommend

49 responses

3.63

/ 5

strongly agree
29%
agree
43%
disagree
20%
strongly disagree
8%
25%
50%
75%
100%

Workload

49 responses

2.55

/ 5

very heavy
8%
heavier than average
35%
average
53%
lighter than average
2%
very light
2%
25%
50%
75%
100%

Fair Assessments

98 responses

4.03

/ 5

strongly agree
40%
agree
41%
disagree
15%
strongly disagree
2%
question not applicable
2%
25%
50%
75%
100%